How do I cancel my hosting?

We can certainly provide you with the website files to move to another hosting company, but we first want to make sure that you understand how this change may negatively impact your website.

Our monthly fee actually covers more than just standard hosting which you can find for ~$10 per month with many different hosting companies. Customers who migrate to other hosting services typically end up coming back to us because they can't manage all of the items that these companies don't provide. Here's a quick list of things that we cover as part of your monthly fee that others do not:​

1. 30 Day Backups - We automatically back up your website every night. This includes both your files (images/videos) and actual website database. If anything happens to your website (loss of data/breach) we can restore any day within 10 minutes at no charge. Most hosting companies put you in charge of your own backups, and if something happens, you are 100% responsible for making sure you have a backup and you will need to manually do it.

2. WP Core Updates - We keep all of our websites at the most current (and stable) version of WordPress. These are released on a weekly basis to keep your website secure and fight against spam or malware attacks. If you move to another host, you are responsible for applying these core updates as they are released.

3. Staging Sites - Our host has an option to create a staging site from your live instance. This means that you can easily click one button to create a new staging area for you to test updates, make content changes or install a new plugin which isn't on the live website. If you move from our service, you'll no longer be able to access this service.

4. Super-Fast Hosting - We do not pile on too many websites on the same server. Typical services like GoDaddy, BlueHost, HostMonster etc are cheap because they overload their services with tons of sites on old hardware. If one gets a lot of traffic, everyone suffers from low speeds. Our servers are rocket fast and use CDN (Content Delivery Network) to be super fast for people worldwide.

5. Level 1 Support - If you need help with your actual website (what's my password / how do I update my contact forms / how do I add a new page), our support team can answer your questions if you email us. Your hosting provider does not provide general support for these kinds of questions.

6. Support Changes - If you need our team to make an update on your website at a cost, we do not perform these on other hosts because we can't guarantee our work. We don't know their environment and have to charge extra to work with sites that may not work as expected. This ends up costing people more in the long run if they want our team to make regular updates.

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If you are fine to lose all of these benefits, we are more than happy to help you move, but we just want to make sure you are aware of everything you'll be losing!